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FAQ
FAQ: Frequently ask question
HOW DO I CONTACT CUSTOMER CARE?
if you have a question that is not answered on our site you can call Customer
Care on the following numbers:
Italy and EUROPE +39 0115604275
Or send an email to customercare@outlet-ilcavaliere.com.
In the unlikely event of Customer Care being unable to satisfy your request
immediately,
OUTLET-ILCAVALIERE will endeavor to respond as soon as the issue has been
thoroughly investigated.
I'VE FORGOTTEN MY PASSWORD
If you cannot remember your password, click on the 'SIGN IN' link at the very
top of the homepage, and follow the FORGOTTEN PASSWORD instructions.
HOW DO I FIND A SPECIFIC ITEM?
We have designed the OUTLET-ILCAVALIERE website with two shopping modes in
mind -
browsing and instant gratification. While browsing you can enjoy the magazine
content,
then click and buy from photographs of items you like.
Alternatively, if you know what you are looking for, use the SEARCH function in
the navigation footer,
or the CLOTHING, BAGS, SHOES and ACCESSORIES links.
You can also shop directly by designer.
HOW DO I MAKE A PURCHASE?
Making a purchase is easy. Just follow these simple steps:
* Shop by browsing through our magazine or searching Designers on the top
navigation bar.
* Click on the image to access the individual item's product page where you will
be given information on sizing and colour options.
* Add merchandise to your shopping bag by clicking on the 'Add To Shopping Bag'
button near the desired item.
* Review the items you have chosen in your shopping bag by clicking the
'Shopping Bag' link at the top of the page. To delete an item from your shopping
bag, click on the 'Remove Item' button.
* To resume shopping after viewing your shopping bag, click the 'Continue
Shopping' button. Please be aware that when the item is in your shopping bag
another customer can still purchase it.
* Proceed to purchase to finalize your purchases and follow the instructions.
WHAT PAYMENT METHODS DOES OUTLET-ILCAVALIERE ACCEPT?
We accept Visa, Mastercard, American Express, Delta, and Maestro debit cards.
Only for Italy country we accept cash on delivery.
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT
OUTLET-ILCAVALIERE?
Our site is as secure as we can make it.
All credit card transactions on this site are processed using Datacash,
a secure online payment gateway which encrypts your card details in a secure
host environment.
At OUTLET-ILCAVALIERE we don't hold your credit card details on the website.
To help ensure that your shopping experience is safe, simple and secure,
OUTLET-ILCAVALIERE uses Secure Socket Layer (SSL) technology.
This encrypts and protects the data you send to us over the internet.
OUTLET-ILCAVALIERE works with VeriSign and Datacash to provide secure credit
card transactions via the site.
Further security information can be found within your browser.
If SSL is enabled then you will see a padlock at the bottom of your browser and
you can click
on this to find out information about the SSL digital certificate registration.
Although use of SSL technology is necessary for fulfilling your order online,
for your convenience, you may call a Customer Care representative to place your
orders.
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