FAQ: Frequently ask question

HOW DO I CONTACT CUSTOMER CARE?

if you have a question that is not answered on our site you can call Customer Care on the following numbers:

Italy and EUROPE +39 0115604275
 


Or send an email to customercare@outlet-ilcavaliere.com.

In the unlikely event of Customer Care being unable to satisfy your request immediately,
OUTLET-ILCAVALIERE will endeavor to respond as soon as the issue has been thoroughly investigated.
 

I'VE FORGOTTEN MY PASSWORD

If you cannot remember your password, click on the 'SIGN IN' link at the very top of the homepage, and follow the FORGOTTEN PASSWORD instructions.

HOW DO I FIND A SPECIFIC ITEM?

We have designed the OUTLET-ILCAVALIERE website with two shopping modes in mind -
browsing and instant gratification. While browsing you can enjoy the magazine content,
then click and buy from photographs of items you like.
Alternatively, if you know what you are looking for, use the SEARCH function in the navigation footer,
or the CLOTHING, BAGS, SHOES and ACCESSORIES links.
You can also shop directly by designer.

HOW DO I MAKE A PURCHASE?

Making a purchase is easy. Just follow these simple steps:

* Shop by browsing through our magazine or searching Designers on the top navigation bar.
* Click on the image to access the individual item's product page where you will be given information on sizing and colour options.
* Add merchandise to your shopping bag by clicking on the 'Add To Shopping Bag' button near the desired item.
* Review the items you have chosen in your shopping bag by clicking the 'Shopping Bag' link at the top of the page. To delete an item from your shopping bag, click on the 'Remove Item' button.
* To resume shopping after viewing your shopping bag, click the 'Continue Shopping' button. Please be aware that when the item is in your shopping bag another customer can still purchase it.
* Proceed to purchase to finalize your purchases and follow the instructions.

WHAT PAYMENT METHODS DOES OUTLET-ILCAVALIERE ACCEPT?

We accept Visa, Mastercard, American Express, Delta, and Maestro debit cards.
Only for Italy country we accept cash on delivery.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT OUTLET-ILCAVALIERE?

Our site is as secure as we can make it.

All credit card transactions on this site are processed using Datacash,
a secure online payment gateway which encrypts your card details in a secure host environment.
At OUTLET-ILCAVALIERE we don't hold your credit card details on the website.
To help ensure that your shopping experience is safe, simple and secure,
OUTLET-ILCAVALIERE uses Secure Socket Layer (SSL) technology.
This encrypts and protects the data you send to us over the internet.
OUTLET-ILCAVALIERE works with VeriSign and Datacash to provide secure credit card transactions via the site.
Further security information can be found within your browser.
If SSL is enabled then you will see a padlock at the bottom of your browser and you can click
on this to find out information about the SSL digital certificate registration.
Although use of SSL technology is necessary for fulfilling your order online,
for your convenience, you may call a Customer Care representative to place your orders.